This app/website allows you to shop online and purchase a wide variety of products and services with ease and speed. The app/website includes many categories such as groceries (including fresh fruits and vegetables), ready-to-eat meals, electronics, and other items you need in your daily life. We provide you with a complete shopping experience that ensures easy access to all your needs through a user-friendly interface.

You can download the app through the following links: o [Download link on Google Play Store (for Android)] o [Download link on App Store (for iPhone)]

The app is currently available in the Kingdom of Saudi Arabia, specifically in the city of Tabuk and some of its surrounding areas. If you are in a different region and cannot find the app, please check the local requirements or contact us to learn about future expansion into other areas.

To create an account, click on the "Register" button on the home page and enter your personal information such as name, email, and password.

If you forgot your password, click on "Forgot Password" on the login page and enter your email to receive a password reset link.

To edit your personal information, log into your account, then go to "Settings" where you can modify details such as your name or password.

You can use the search bar at the top of the page or select the appropriate category from the main menu to find the product or service you need.

Yes, you can add any product to favorites by clicking the "Add to Favorites" icon next to the product. You can access your favorites at any time through your account.

When you find the product you want to buy, click "Add to Cart." It will be automatically added to your shopping cart, and you can proceed to checkout.

Unfortunately, once the order is confirmed, it cannot be modified or canceled. If you have any issues with the order, please contact customer service as soon as possible.

We offer several secure payment methods: o Payment by credit or debit card. o Payment via electronic payment services such as PayPal. o Cash on delivery.

Yes, you can use discount vouchers or loyalty points during the checkout process. Simply enter your code in the "Discount Code" field to apply the discount.

Once your order is confirmed, it will be processed and received during official working hours. If you choose the express delivery service, your order will be delivered within (60 to 90 minutes) of receipt. For standard delivery service, orders are delivered within pre-scheduled time frames based on availability in your area. You will receive a notification when the order is shipped to track its status.

You can track your order status directly through the "Track Order" option available in the app or website. Just log in to your account and use this option to see your order status and real-time updates.

After the order is confirmed, the shipping address cannot be modified. It is recommended to verify address details before completing the payment process.

You can return products within 24 hours and exchange them within 3 days of receiving them, provided they are in their original, unopened condition, and you keep the invoice or order receipt.

Yes, perishable food items (fresh, refrigerated, and frozen products), products that have been opened or used, customized products made according to the customer's request, as well as personal items such as underwear and personal care tools, cannot be returned or exchanged. Also, recharge cards (mobile credit, games, internet).

You can submit a return or exchange request through the app or directly contact customer service. After approval, the product must be returned to "Astra Supermarket" — Al Ashrafiyah branch for inspection and processing.

Yes, we use advanced encryption technologies to ensure the protection of your personal data and privacy when using the app or website.

Your personal data is used solely for order processing, communication with you, and improving your experience with the app or website. It will not be shared with third parties without your permission.

You can contact customer service via email at ([email protected]), through WhatsApp at (0553969190), or by logging into your account in the app and selecting "Contact Us" from the menu. We are here to assist you.

Customer service is available from [Saturday] to [Thursday], from [8:30 AM] to [5:00 PM]

If you have any complaints or suggestions, you can send them via email ([email protected]) or through the contact form on the website.

Yes, we have a loyalty program where you can earn points with every purchase. You can use these points to get discounts on your future purchases.

Yes, if you have a customized request or special need, you can contact the technical support team, and we will assist you in customizing the product according to your preferences.

Yes, we have branches in the Tabuk area, including branches in Al Ashrafiyah, Al Olaya, and Al Qadisiya neighborhoods. You can visit any of these branches to purchase products directly or use the app to buy products online with delivery service.

Once you register in the app, you automatically become an Astra loyalty customer, and you will receive exclusive offer notifications through our official WhatsApp channel. • If you encounter any issues receiving offers or want to know more, do not hesitate to contact our customer service team, and we will be happy to assist you.